Championed a hybrid UX team structure, successfully securing funding and buy-in from leadership to adapt to a modern work environment.

Shifted the perception of UX from "pixel movers" to strategic partners by demonstrating value through action, formalizing design processes, and focusing on solving user and business problems.

Managed immense workloads (8-9 medium to large modules per quarter with a two-person team) by implementing lean UX processes, rapid prototyping, and effective delegation.

Proactively sought to protect intellectual property by working to refine user experiences to a patentable state, such as for the dispense module.

Strongly advocated for team well-being and resources, consistently flagging potential burnout to leadership and developing data-backed cases for more UX personnel, which led to securing additional designers and interns.

Strengthened cross-functional collaboration by mandating a data-driven design approach for every project, aligning design decisions with user insights and business goals.

Proactively monitored team morale and workload, consistently flagging potential burnout and advocating for team well-being.

Established a comprehensive, end-to-end onboarding experience for new hires, ensuring a smooth and engaging transition for all new team members.

Created and managed a design intern program, partnering with colleges and internal teams to cultivate emerging talent and build a strong talent pipeline.

Successfully managed contractor relationships, ensuring seamless integration and high-quality output while maintaining team cohesion.

Increased overall team productivity by implementing new processes and providing strategic guidance.

Achieved an 80% team retention rate, demonstrating a strong ability to build a supportive and rewarding work environment.

Mentored over 12 designers across multiple locations, fostering their professional growth and development.

Promoted 4 team members, recognizing and rewarding high performance and leadership potential.

Created and managed improvement plans, providing clear, actionable feedback and support to help them succeed.

Provided ongoing mentorship and career guidance to the entire team, helping designers define and achieve their long-term professional goals.

Implemented collaborative design whiteboarding, specifically for remote teams, to enhance communication and co-creation.

Research Operations: Built a user research practice from the ground up, conducting 50+ studies annually

Introduced and facilitated monthly "DTox" sessions to foster creativity, collaboration, and team bonding.

Encouraged and supported team participation in internal product hackathons, leading to three project wins and showcasing the team's innovative capabilities.

Established weekly "show and tell" sessions to promote knowledge sharing, feedback, and cross-pollination of ideas.

Strengthened cross-functional collaboration by mandating a data-driven design approach for every project, ensuring design decisions were grounded in user insights and business goals.

Implemented collaborative design whiteboarding, specifically for remote teams, to enhance communication and co-creation.

Research Operations: Built a user research practice from the ground up, conducting 50+ studies annually

Introduced and facilitated monthly "DTox" sessions to foster creativity, collaboration, and team bonding.

Encouraged and supported team participation in internal product hackathons, leading to three project wins and showcasing the team's innovative capabilities.

Established weekly "show and tell" sessions to promote knowledge sharing, feedback, and cross-pollination of ideas.

Strengthened cross-functional collaboration by mandating a data-driven design approach for every project, ensuring design decisions were grounded in user insights and business goals.